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Privacy Policy

Last updated: August 20, 2026

ON THIS PAGE

  • 1. Overview
  • 2. Information We Collect
  • 3. How We Use Your Information
  • 4. Cookies & Tracking
  • 5. Third-Party Services
  • 6. How We Share Information
  • 7. Data Retention
  • 8. Your Rights & Choices
  • 9. Security
  • 10. Children's Privacy
  • 11. Changes to This Policy
  • 12. Contact Us

Overview

Abbey Haus ("we," "us," or "our") operates this website to share information about our property in Wilmington, North Carolina, and to allow guests to inquire about and book direct stays. This policy explains what information we collect when you visit this site or make a reservation, how we use it, and the choices available to you.

By using this website, you agree to the collection and use of information as described here. If you don't agree with this policy, please don't use the site.

Information We Collect

Information you give us directly

  • 1. Name, email address, and phone number, when you submit a contact or inquiry form
  • 2. Reservation details, including check-in/check-out dates and guest count, when you check availability or request a booking
  • 3. Payment information, collected and processed directly by our booking provider, Hospitable — we do not store your card details on this site
  • 4. Any additional details you choose to share, such as event or wedding inquiry notes

Information collected automatically

How We Use Your Information

We use the information we collect to:

  • 1. Respond to inquiries and process reservation requests
  • 2. Communicate with you about an existing or upcoming stay
  • 3. Improve this website and understand how visitors use it
  • 4. Meet legal, accounting, or security obligations

We do not sell your personal information.

Cookies & Tracking

This site uses cookies — small files stored on your device — to remember preferences, support analytics, and keep the booking widget functioning correctly. When you first visit, you'll be asked to accept or decline non-essential cookies via our cookie banner. You can change your preference at any time through your browser settings.

How We Use Your Information

We work with the following third parties, each of which has its own privacy practices governing any information they process on our behalf:

  • Hospitable — powers our direct-booking widget and processes reservation and payment details
  • Google Analytics — helps us understand site traffic and usage patterns
  • Monday.com — used internally to manage booking and event inquiries submitted through this site

We encourage you to review each provider's own privacy policy for details on how they handle your information.

How We Share Information

We share information only as needed to operate this website and fulfill reservations — with the service providers listed above, or when required by law, to protect our rights, or in connection with a business transfer. We do not share your information with third parties for their own marketing purposes.

Your Rights & Choices

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain uses of it. To make a request, contact us using the details below and we'll respond within a reasonable timeframe.

Security

We take reasonable measures to protect your information, but no method of transmission or storage is completely secure. We can't guarantee absolute security of any information you share with us.

Children's Privacy

This website is not directed at children, and we do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date at the top.

Contact Us

Questions about this policy or your information? Reach out to us at theabbeyhaus@gmail.com or through our contact page.

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